sales@xinhaopack.com  |  +86 138 0000 0000
Sprache: EN 中 ES FR VI TH DE

Frequently Asked Questions

What is your MOQ (minimum order quantity)?

Our standard MOQ is 500 pieces per design. For sample orders or trial orders, we accept 100 pieces with a slightly higher unit price.

Can I customize the box with my own logo and design?

Yes, we provide full OEM/ODM service. You can customize size, material, color, finish (hot stamping, embossing, UV coating), interior insert, and add your brand logo.

How long is the production lead time?

Sample lead time is 3-5 days. Bulk production takes 15-25 days depending on quantity and complexity. Rush orders available.

What materials do you use?

We use high-grade rigid board, art paper, specialty paper, eco-friendly FSC-certified options, velvet/satin interior inserts, and magnetic closures.

Do you ship worldwide?

Yes, we ship to over 50 countries via DHL, FedEx, UPS, or sea freight. We support EXW, FOB, CIF and DDP terms.

Can I get a free sample?

We offer existing samples for free (you pay shipping). Custom design samples are charged and refundable after bulk order.

What file formats do you accept for artwork?

We accept AI, PSD, PDF, CDR, EPS vector files. Please outline all fonts before sending.

How do I pay?

We accept T/T bank transfer (30% deposit, 70% before shipment), PayPal, Western Union, and L/C for large orders.

Are your boxes eco-friendly?

Yes, we offer recyclable, biodegradable, and FSC-certified materials. We can reduce packaging waste upon request.

Can I see a proof before mass production?

Absolutely. We provide digital proof and physical sample for your approval before starting mass production.

✓ISO 9001 Certified
✓FSC® Sourced Paper
✓100% QC Inspection
✓Worldwide Shipping
📱Mobile & Desktop Friendly
Anfrage senden
Get a Free Quote Reply within 2 hours